Dear DPAS Clients,

Thank you for your patience regarding the recent downtime of the mySourceCard®.  We understand the hardship this has caused and we have worked tirelessly to resolve the issue.  As of now, your participants should be able to access their funds using their mySourceCard® as they did prior to the service interruption. Due to the process of resolving the issue, transaction emails notifying clients of a purchase, and up-to-date balance information is not available. We are rapidly updating our databases and we hope to have the transaction information viewable online by the end of business today. You may experience a very low number of declined swipes as we
re-sync the transaction data. Again, if clients had their card declined and used another payment type, please direct them to complete an online or paper form so they can be quickly reimbursed.

Click here for a form letter notifying your clients of the resolution and informing them of the possible delay in viewing their information online.

We apologize for the significant inconvenience the transition process has caused. The new card platform will allow us to provide you with greatly improved card service. Of course, we will keep you informed of any new developments.

Sincerely,

Ben Robbins
Director
DataPath Administrative services